FAQ

I’m not sure how to use the product. Who do I ask?
If our instruction manual (the booklet that comes with the fireplace) makes no sense to you, feel free to contact us and we will walk you through it!

How many media kits do I get? It’s too hard to decide!
Good news! When you purchase one of luxury electric fireplaces, you get ALL six media kits. That’s right! You can change your media kits whenever you like!

Are there warranty on your products?
We’re glad you asked! Yes! All of our products come with 1 year limited warranty.